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POLICY

EXCHANGE POLICY

Please Contact us for all exchanges 

opulencebyluxury@gmail.com 

 

Please include your order number and email used for check out in email . 

Once your order is received back at our warehouse and inspected (please allow 3-5 business days), we will go ahead and set up a new order for you based on the details provided. If you would like to change your exchange please contact us immediately at opulencebyluxury@gmail.com and we'll try our best to make those changes for you.

RETURN & REFUND POLICY

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 For all returns and exchanges contact: 

opulencebyluxury@gmail.com

 

Include your order number and email used for purchase  for further details. Product Photos are required, you will receive full refund for product after item is expected and returned to warehouse. This is not including shipping return fee.

 

Can I return or exchange an opened set?

The short asnwer would be no. Human hair extensions are considered to be a hygienic product by law. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all of our customers.

Once your package arrives at our warehouse, it will be inspected to ensure the security seals haven't been tampered with. If we find the seals have been tampered with, you will not receive a refund or exchange. If you have any questions or concerns, please email our team at opulencebyluxury@gmail.com